Delivery & Returns
****CHRISTMAS DELIVERY TIMES - Please note that at this busy time of year, deliveries may be delayed. We will continue to process your orders in line with our timescales, however, once they are dispatched they are completely dependent on Royal Mail. Please therefore allow for this extra time and be aware that we are now unable to guarantee orders will arrive before Christmas.****
****Please note: Any orders placed on or after Friday 17th December will not be dispatched until 4th January 2022. Thank you and Merry Christmas.****
We aim to dispatch your items within 2-3 working days but will do our very best to process them sooner. Delivery times are then dependent on Royal Mail and there can be delays during busy periods.
We offer two postage options:
Royal Mail 1st Class - £2.95
Royal Mail 2nd Class - £1.95
If you wish to return an item, please contact email@example.com within 7 days of receipt and we will advise the next steps. We are only able to provide refunds on items that are unused, undamaged and returned to us within 14 days in a saleable condition, any loss in value will be deducted from the refund. The buyer is responsible for return postage.
Please note: We are unable to accept returns of custom or bespoke items.
If an item is damaged, you must contact firstname.lastname@example.org within 48 hours of receipt, we are unable to offer refund/replacement if notified after this time.